Terms and Conditions

We stand by our products... and want you to be happy! Paleo Pets ® LLC offers a 30-Day Money Back Guarantee- If you're not happy with a product, manage your hassle-free return below.We will refund your credit card/payment option within 15 days of receiving your return request. Shipping charges are not refundable and those orders that qualified for Free Shipping, the shipping charges will be deducted from the return. Un-opened/un-used items may be returned to our office for a full refund. Please contact info@paleopets.com for instructions.

We offer a no-hassle 30-day return policy with 100% refund via a Paleo Pets ® LLC gift card or 80% refund via your payment method. No need to return the items to us unless the item is un-opened with the safety seal intact. To receive a full refund on un-opened items, please send the items back to our store.

DAMAGED ITEMS- When your order arrives, please inspect the carton for any damage that may have occurred during shipment. It is normal for the shipping carton to show some wear, however, if damage occurred to the item(s) in your shipment, please contact us immediately. Please provide the order number along with your email address and phone number for fastest service. To assure prompt resolution, please retain the shipping box, packing materials and the damaged items for inspection by the carrier. Please Note: Original shipping charges are not refunded in the case of a return, unless the return is a result of our error.

Paleo Pets ® LLC use of personal information that you may submit to Paleo Pets ® LLC, through this Web site is governed by the Paleo Pets ® LLC Privacy Policy.

What information do we collect? We collect information from you when you place an order. When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number or credit card information. You may, however, visit our site anonymously. What do we use your information for? Any of the information we collect from you may be used in one of the following ways: To process transactions Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested. To send periodic emails, the email address you provide for order processing may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, etc. Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.

Should you have issues, please contact info@paleopets.com and we can take you off of our subscription list.

How do we protect your information? We implement a variety of security measures to maintain the safety of your personal information when you place an order We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential. After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers. Do we use cookies? Yes (Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information We use cookies to help us remember and process the items in your shopping cart. If you prefer, you can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies via your browser settings. Like most websites, if you turn your cookies off, some of our services may not function properly. However, you can still place orders by contacting customer service.

What about Pixels? Yes, we do currently use Pixels to better optimize your shopping experience. Pixels, used through Facebook, are used to monitor buy behavior and preference while on our website and Facebook. We use a Pixel to better tailor your experience with Paleo Pets ® LLC. This information is collected through Facebook. This information will be used for marketing and advertising purposes, including sending targeted advertisements.

Do we disclose any information to outside parties?We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties (i.e. advertising agencies) who assist us in operating our website, conducting our business, or servicing you, and providing marketing and advertising support so long as those parties agree to keep this information confidential.

We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses. California Online Privacy Protection Act Compliance Because we value your privacy we have taken the necessary precautions to be in compliance with the California Online Privacy Protection Act. We therefore will not distribute your personal information to outside parties without your consent. Childrens Online Privacy Protection Act Compliance We are in compliance with the requirements of COPPA (Childrens Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older. Online Privacy Policy Only This online privacy policy applies only to information collected through our website and not to information collected offline.

Should you choose to opt - out of receiving targeted ads, you make turn this off in through this website: Network Advertising Institute

Terms and Conditions Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website at http://www.paleopets.com/pages/terms-and-conditions. Your Consent By using our site, you consent to our privacy policy. Changes to our Privacy Policy If we decide to change our privacy policy, we will post those changes on this page, and/or update the Privacy Policy modification date below. Contacting Us If there are any questions regarding this privacy policy you may contact us using the information below. Privacy Policy Created 2012 Updated October 2017

The following Terms and Conditions apply to the use of this Web site as well as all transactions conducted through the site.

Legal Notice

All notices from Paleo Pets ® LLC to you may be posted on our Web site and will be deemed delivered within thirty (30) days after posting. Notices from you to Paleo Pets ® LLC shall be made either by e-mail, sent to the address we provide on our Web site, or first class mail to our address at:

Copley, OH USA

Delivery shall be deemed to have been made by You to Paleo Pets ® LLC five (5) days after the date sent.

All content appearing on this Web site is the property of:

Paleo Pets ® LLC

Copley OH USA

Copyright © 2012 Paleo Pets ® LLC. All rights reserved. As a user, you are authorized only to view, copy, print, and distribute documents on this Web site so long as (1) the document is used for informational purposes only, and (2) any copy of the document (or portion thereof) includes the following copyright notice: Copyright © 2012 Paleo Pets ® LLC. All rights reserved.

All brand, product, service, and process names appearing on this Web site are trademarks of their respective holders. Reference to or use of a product, service, or process does not imply recommendation, approval, affiliation, or sponsorship of that product, service, or process by Paleo Pets ® LLC. Nothing contained herein shall be construed as conferring by implication, estoppel, or otherwise any license or right under any patent, copyright, trademark, or other intellectual property right of Paleo Pets ® LLC or any third party, except as expressly granted herein.

Use Of Site

This site may contain other proprietary notices and copyright information, the terms of which must be observed and followed. Information on this site may contain technical inaccuracies or typographical errors. Information,including product pricing and availability, may be changed or updated without notice. Paleo Pets ® LLC and its subsidiaries reserve the right to refuse service, terminate accounts, and/or cancel orders in its discretion, including, without limitation, if Paleo Pets ® LLC believes that customer conduct violates applicable law or is harmful to the interests of Paleo Pets ® LLC and its subsidiaries.

Consumer Agreement

ALL THE PRODUCT STATEMENTS HAVE NOT BEEN EVALUATED BY THE FOOD AND DRUG ADMINISTRATION. ALL PRODUCTS ARE NOT INTENDED TO DIAGNOSE, TREAT, CURE, OR PREVENT ANY DISEASE.

The statements on the Paleo Pets ® LLC website and any statements, articles, emails, correspondence between customers or potential customers and any agent, employee or representative of Paleo Pets ® LLC, are not meant to take the place of medical advice for any symptoms. Although essential oils and/or homeopathic ingredients have been used effectively for centuries, Paleo Pets ® LLC, its owners, directors, partners or affiliates accept no liability for any adverse reactions you may experience. If pregnant, suffering from a medical condition, or taking medication, please consult a health care practitioner before using any product containing essential oils and/or homeopathic ingredients. Please discontinue use if sensitivity occurs.

You may purchase merchandise from this Web site by using any one of the payment options listed in (link to Payment Options). Paleo Pets ® LLC reserves the right to change its payment procedures at any time without prior notice to you.

ALL THE PRODUCT STATEMENTS HAVE NOT BEEN EVALUATED BY THE FOOD AND DRUG ADMINISTRATION. ALL PRODUCTS ARE NOT INTENDED TO DIAGNOSE, TREAT, CURE, OR PREVENT ANY DISEASE.

The statements on the Paleo Pets ® LLC website and any statements, articles, emails, correspondence between customers or potential customers and any agent, employee or representative of Paleo Pets ® LLC, are not meant to take the place of medical advice for any symptoms. Although essential oils and/or homeopathic ingredients have been used effectively for centuries, Paleo Pets ® LLC, its owners, directors, partners or affiliates accept no liability for any adverse reactions you may experience. If pregnant, suffering from a medical condition, or taking medication, please consult a health care practitioner before using any product containing essential oils and/or homeopathic ingredients. Please discontinue use if sensitivity occurs.

You may purchase merchandise from this Web site by using any one of the payment options listed in (link to Payment Options). Paleo Pets ® LLC reserves the right to change its payment procedures at any time without prior notice to you.

Paleo Pets ® LLC standard is to ship within 3-5 business days of the date the order is placed.

At this time, Paleo Pets ® LLC ships merchandise to locations within the United States and U.S. territories, including Alaska, Hawaii, Puerto Rico, Guam, and the US Virgin Islands. Additionally, Paleo Pets ® LLC ships merchandise to Canada and Mexico, and many other international locations. The risk of loss and title for all merchandise ordered on this Web site pass to you when the merchandise is delivered to the shipping carrier.

Customs and import duties may be applied to International orders when the shipment reaches its destination. Such charges are the responsibility of the recipient of your order and vary from country to country. Contact your local customs office for details.

Shipping laws are different in each country. It is your responsibility to check with your Customs office to verify whether the country to which you are shipping permits the shipment of your products. Paleo Pets ® LLC is not responsible for any direct, indirect, punitive, or consequential damages that arise from improper international shipping practices.

Paleo Pets ® LLC charges sales tax for merchandise ordered on this Web site based on the applicable state sales tax rate and the location to which the order is being shipped.

The Content included in this Web site, statements, articles, emails and correspondence has been compiled from a variety of sources and is subject to change without notice as are any products, programs, offerings, or technical information described in this Web site. Paleo Pets ® LLC makes no representation or warranty whatsoever regarding the completeness, quality, or adequacy of the Web site, Content or Paleo Pets ® LLC products, or the suitability, functionality, or operation of this Web site or its Content. By using this Web site, you assume the risk that the Content on this Web site may be inaccurate, incomplete, offensive, or may not meet your needs and requirements. Paleo Pets ® LLC SPECIFICALLY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT WITH RESPECT TO THESE WEB PAGES, CONTENT AND Paleo Pets ® LLC PRODUCTS. IN NO EVENT WILL Paleo Pets ® LLC BE LIABLE FOR ANY SPECIAL, INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES EVEN IF COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

The information, content and Paleo Pets ® LLC products on this server is provided "as is" with no warranty of any kind, either express or implied, including but not limited to the implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

The references and descriptions of products or services within the Web site materials are provided "as is" without any warranty of any kind, either express or implied. Paleo Pets ® LLC is not liable for any damages, including any consequential damages, of any kind that may result to the user from the use of the materials and products on this Web site or of any of the products or services described herein.

The inclusion of materials on this server does not imply any endorsement by Paleo Pets ® LLC, which makes no warranty of any kind with respect to the subject matter of the server materials advertised.

A possibility exists that the server materials could include inaccuracies or errors. Additionally, a possibility exists that unauthorized additions, deletions, and alterations could be made by third parties to the server materials. Although Paleo Pets ® LLC tries to ensure the integrity and the accurateness of the server materials, it makes no guarantees about their correctness or accuracy. Before relying on any representation made in any of the server materials, check with the original source of the material, product or service to ensure that the information you are relying upon is correct.

Contact Us:

Paleo Pets ® LLC

405 RothRock Rd #105

Copley, OH 44321

VOID WHERE PROHIBITED:

Although the information on this Web site is accessible worldwide, not all products or services discussed in this Web site are available to all persons or in all geographic locations or jurisdictions. Paleo Pets ® LLC and the advertisers each reserve the right to limit the provision of their products or services to any person, geographic area, or jurisdiction they so desire and to limit the quantities of any products or services that they provide. Any offer for any product or service made in the materials on this Web site is void where prohibited.

GOVERNING LAW: In the event of litigation both parties agree that the Law of the State of business registration of Paleo Pets ® LLC shall apply and both parties shall consent to the jurisdiction of said State's courts, or in the event of diversity of citizenship, the United States District Court in Summit County Ohio. Both parties expressly waive a trial by jury.

MISCELLANEOUS: The Terms and Conditions constitute the entire agreement between you and Paleo Pets ® LLC with respect to this Web site. The Terms and Conditions supersede all prior or contemporaneous communications and proposals, whether electronic, oral or written between you and Paleo Pets ® LLC with respect to this Web site. No modification of the Terms and Conditions shall be effective unless it is authorized by Paleo Pets ® LLC. If any provision of the Terms and Conditions is found to be contrary to law, then such provision(s) shall be constructed in a manner to closely reflect, as much as possible, the intentions of the parties, with the other provisions remaining in full force and effect.

NO PURCHASE NECESSARY, NO PURCHASE OR PAYMENT OF ANY KIND IS NECESSARY TO ENTER OR WIN THIS CONTEST.

Ways to win: Drawing once per week only to those participants who have: 1) Liked “Paleo Pets ® LLC” Facebook page, 2) commented on the “Win It Wednesday” post and 3) tagged a friend on Facebook (for a bonus entry, participants will “share” the Facebook Win It Wednesday post); and who have provided proof of all of the above actions, and whose name may be selected as a winner in a random drawing.

Prize: To be announced each Wednesday at 12:00pm (noon) EST on the Paleo Pets ® LLC Facebook Page under their “Win It Wednesday” post, but which may also include prizes with a value up to $500.

Contest dates: Each new contest starts at 12:00pm (noon) EST. Each week 1 (one) winner is chosen the following Monday at 12:00pm (noon) EST. Last eligible day to enter is the Friday following the contest start date by 11:59am EST. Contest to be recycled weekly with a prize change.

The number of entries received will determine the odds of winning.

Must be 18 years, or older to enter.
No inappropriate images, or profanity when sharing, engaging, commenting, etc. will be allowed. Any participant posting inappropriate content will be disqualified.
Paleo Pets ® LLC's employees and their families are not eligible to win.
Winners must sign a full release, which allows Paleo Pets ® LLC to use their image, likeness and name in their advertising.
Limit one prize per person per contest, and one contest winner per contest per calendar year.
The contest will start each Wednesday at 12:00pm (noon) EST and end each following Monday at 12:00pm (noon) EST, with the last eligible chance to enter the contest by 11:59am EST, the day of the contest drawing.
To enter: Participants must have 1) Liked “Paleo Pets ® LLC” Facebook page, 2) commented on the “Win It Wednesday” post and 3) tagged a friend on Facebook (for a bonus entry, participants will “share” the Facebook Win It Wednesday post); and who have provided proof of all of the above actions, and whose name may be selected as a winner in a random drawing. Participants may also be asked to answer correctly, a question posted on any of Paleo Pets ® LLC’s social media sites.

• Content monitoring: Paleo Pets ® LLC’s social media accounts will be monitored constantly to ensure that no inappropriate content is uploaded.
• Incentive: A product with a value of no more than $500 retail will be awarded as the grand prize. See description of prize(s) above.
• Eligibility: The contest is open to adults 18 and older. Employees of Paleo Pets ® LLC and their immediate families and persons living in their households are not eligible. This offer is void where prohibited or restricted by law and subject to Federal, state and local laws. Entrants accept the conditions stated in the rules and agree to be bound by the decisions of Paleo Pets ® LLC.
• Eligible Entries: Paleo Pets ® LLC will determine in its sole discretion which entries are valid entries according to these Official Rules. All decisions regarding the selection of winners are final.
• Selection of winner. Winners subject to eligibility verification and compliance with these rules. Entries received before or after the official entry period will be disqualified. Winners will be chosen every Friday during the dates that the contest remains in play.
• Notification of winners: Paleo Pets ® LLC is not responsible for unsuccessful attempts to notify winners. If a selected winner is ineligible, and doesn’t confirm their winning status within seven (7) days, the prize shall be forfeited and awarded to an alternate winner selected by Paleo Pets ® LLC from among all remaining entries.

Notification of the winner is via a Facebook post on the Friday following the Win It Wednesday announcement.

• Confirmation of winners: Prizes will be issued when Paleo Pets ® LLC has determined, in its sole discretion, the winner submitted an eligible entry and otherwise complied with the Official Rules. All decisions of Paleo Pets ® LLC will be final.
• Permission to publicize: Except where prohibited by law, by accepting any prize the winner agrees to release Paleo Pets ® LLC, their owner, affiliate companies and sponsors to use the winners’ names, likenesses, voice and statements in any medium of communication, including print, Internet, radio and/or television and for any purpose, including advertising, promotional or other purposes without additional compensation in reference to this contest.
• Release of liability: By accepting a prize, the winner agrees to release Paleo Pets ® LLC and their owner, members, affiliate companies, subsidiaries, divisions and their respective directors, employees, officers and agents, including without limitations any advertising or promotion agency, from any liability, loss or damages arising from the receipt, or use or misuse of the prize or prize related activities. A signed release (with binding electronic signature) is required for the issuance of any prize.
• General conditions and restrictions: Paleo Pets ® LLC has the right to cancel, suspend or modify this contest at any time, for any reason solely at their discretion without notice or liability. Any person attempting to tamper with the entry process or the operation of the contest will be disqualified. Prizes are not exchangeable, transferable and cannot be redeemed for cash. All Federal, state and local laws apply, and this contest is void where prohibited by law. Winner must provide proof of legal age in the form of a government-issued driver’s license or identification card. Entrants who do not comply with these Official rules or who attempt to interfere with this contest in any way shall be disqualified. The use of automated entry devices or any other conduct that impedes the integrity of the contest is prohibited.
• Internet: If for any reason, the Internet-related portion of this contest is not capable of running as planned, including infection by computer virus, tampering, fraud, technical failure, or any other cause which corrupts or threatens the administration, security or integrity of the contest, Paleo Pets ® LLC reserves the right, in its sole discretion, to terminate or suspend the contest or any portion of the contest. ANY ATTEMPT TO DAMAGE OR UNDERMINE THE FAIR AND LEGITIMATE OPERATION OF THIS CONTEST WILL RESULT IN DISQUALIFICATION FROM THE CONTEST. Information submitted in entries including entrant’s name, address, email, etc., may be used by Paleo Pets ® LLC for marketing or promotional purposes.

This promotion is in no way sponsored, endorsed or administered by, or associated with Facebook, Twitter, Instagram, Pinterest, YouTube, Google+, or any other social media channel.